[Nmtriblibs] Opening: State Library LBPD Reader Advisor

[Guinnee, Eli, DCA]

Please forward to interested individuals:

Opening: New Mexico State Library, Library for the Blind and Print Disabled<https://nmstatelibrary.org/lbpd/> (LBPD)
Reader Advisor (DCA #10107536)
Classification:  Library Technicians-A<https://api.realfile.rtsclients.com/PublicFiles/28c0b1c1ae694e159065ad9d0c38540a/bbd69940-0a85-4b85-8284-95d5629fe981/Library%20Techn%20I4031B%20-%20I4031O%20-%20I4031A>

Apply online!  https://careers.share.state.nm.us/psp/hprdcg/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=135032&PostingSeq=1

Apply by July 27, 2023
Job ID 135032 Full-Time / Sponsored Term

Location: New Mexico State Library, Carruthers Building,  Santa Fe

Salary Range: $16.48 - $25.54 Hourly /  $34,275 - $53,126 Annually  (Pay Band 50)
Do you know what Total Compensation is? Click here<http://www.spo.state.nm.us/total-compensation.aspx>

Agency Contact Information:
John Mugford
(505) 476-9772
john.mugford at dca.nm.gov

What does this position do?
Provides reader advisory support to nearly 3,000 blind, visually impaired, and print disabled individuals throughout New Mexico and institutions serving these eligible citizens. The New Mexico Library for the Blind and Print Disabled is a member of a nationwide network providing audio and braille book and magazine services via direct mail and download options.

The Reader Advisor (RA) processes new applications and maintains currency of applications, handles ingoing and outgoing patron transfers, responds to library user requests and questions via phone, e-mail, fax and in person; troubleshoots technical issues such as those related to book player use and the downloading of books; assists with the selection of new titles and development of patron preferences; coordinates book delivery; and performs other related, needed tasks in coordination with fellow staff in the fulfillment of overall quality services.

Who are the customers?
Eligible blind, physically disabled, and reading impaired citizens throughout New Mexico along with institutions, such as public schools and nursing facilities, serving such citizens.

Ideal Candidate
The ideal candidate will have one or more years of customer service experience working via phone, email, fax and directly with individuals. An interest in or working knowledge of book and magazine literature would be suitable, along with some college experience. Candidate should have working knowledge of computer use, including Office 365 applications and computer databases. Knowledge and use of smart and other specialized devices related to audio book and braille download is a plus.

Minimum Qualification
High School Diploma or Equivalent and one and one half (1.5) years of relevant experience. Substitutions Apply. See Substitution Table below.

Substitution Table
These combinations of education and experience qualify you for the position:
               Education                           Experience
1              High School Diploma or Equivalent           AND       # of months or years of experience specified in the minimum qualification
2              Associate's Degree          AND       Zero years of experience

Employment Requirements
Employment is subject to a pre-employment background investigation and is conditional pending results. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment.  Must possess and maintain a valid New Mexico Driver's License.

Working Conditions
Work is performed in an office setting with extensive personal computer and telephone usage and extended periods of sitting. Must be able to lift up to 25 lbs.

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Eli Guinnee
New Mexico State Librarian
Chair of Education and Engagement, Department of Cultural Affairs<https://dcaeducates.nmculture.org/>
Member, Connect New Mexico Broadband Council<https://www.doit.nm.gov/programs/broadband/connect-new-mexico-council/>

New Mexico State Library<https://www.nmstatelibrary.org/>
1209 Camino Carlos Rey, Santa Fe, NM 87507
Cell (505) 629-9153
Please Note New Email Address: eli.guinnee at dca.nm.gov<mailto:eli.guinnee at dca.nm.gov>
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